APOA Privacy Policy / APOA 隐私政策

Effective Date: 1 June 2025

Last Updated: May 2026

English

Australia Property Owners Alliance (APOA, “we”, “us”, “our”) is a nonprofit organisation registered in Victoria, Australia. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website (apoa.org.au), attend our events, or engage with our community.

1. What Information We Collect

1.1 Information You Provide

Name and contact details, including email address and phone number, when you register or contact us
Property-related information you voluntarily share in surveys or community discussions
Payment information for VIP memberships or event registrations, processed by third-party payment providers. We do not store card details.
Profile information you create on our website
Survey responses and feedback you submit

1.2 Information Collected Automatically

Website usage data, including pages visited, time on site, and browser type, via Google Analytics
IP address and device information
Cookies and similar tracking technologies, as described in Section 7

1.3 Information from Third Parties

Information shared in our WeChat community groups with your consent
Publicly available information relevant to property ownership matters

2. How We Use Your Information

We use your personal information to:

Provide and improve our community platform, resources, and services
Send newsletters, policy updates, and community announcements. You can unsubscribe at any time.
Organise and administer events
Process membership registrations and VIP subscriptions
Conduct surveys and research to better understand the needs of property owners
Comply with legal obligations
Respond to your enquiries and provide member support

We will never sell your personal information to third parties or use it for purposes unrelated to APOA’s community mission.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following limited circumstances:

Service providers: trusted third-party providers who assist us in operating our website or delivering services, such as email platforms, payment processors, and event management tools. These providers are contractually bound to protect your data.
Legal requirements: when required by law, court order, or government authority.
Safety: when necessary to prevent harm or protect the rights and safety of our members or the public.
With your consent: for any other purpose, only with your explicit agreement.

4. Data Storage and Security

Your personal information is stored on secure servers. Our website is hosted on WordPress with industry-standard security measures including SSL encryption, regular updates, and access controls.

We retain your personal information for as long as your account is active or as needed to provide services, and for a reasonable period thereafter in accordance with legal requirements. If you request deletion of your account, we will remove your personal data within 30 days, except where retention is required by law.

While we take reasonable precautions to protect your information, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights

Under the Australian Privacy Act, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information, subject to legal obligations
Opt out of marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

To exercise any of these rights, please contact us at APOA@apoa.org.au.

6. Children’s Privacy

Our platform is intended for adults aged 18 years and over. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

7. Cookies

We use cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Note that disabling cookies may affect the functionality of our website.

8. Links to Third-Party Sites

Our website may contain links to third-party websites, including partner organisations, government resources, and professional service providers. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered members of material changes via email. Continued use of our platform after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

Australia Property Owners Alliance

Email: APOA@apoa.org.au

Website: www.apoa.org.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au | 1300 363 992

中文

澳大利亚房产业主联盟（APOA，以下简称“我们”）是一家注册于维多利亚州的非营利社区组织。我们承诺依照澳大利亚《1988 年隐私法》（Privacy Act 1988 (Cth)）及《澳大利亚隐私原则》（Australian Privacy Principles）保护您的个人信息。

本隐私政策说明我们在您使用网站（apoa.org.au）、参加活动或参与社区互动时，如何收集、使用、存储和披露您的个人信息。

一、我们收集哪些信息

1.1 您主动提供的信息

注册或联系我们时提供的姓名及联系方式（邮箱、电话）
您在问卷调查或社区讨论中自愿分享的房产相关信息
VIP 会员订阅或活动报名时的付款信息（由第三方支付平台处理，我们不存储您的银行卡信息）
您在网站上创建的个人资料信息
您提交的调查回复和反馈意见

1.2 自动收集的信息

网站访问数据（浏览页面、停留时长、浏览器类型），通过 Google Analytics 收集
IP 地址及设备信息
Cookies 及类似追踪技术（详见第七条）

1.3 来自第三方的信息

经您同意，从我们的微信社群中获取的相关信息
与房产权益相关的公开可用信息

二、我们如何使用您的信息

我们将您的个人信息用于以下目的：

提供并持续改善社区平台、资源及服务
发送房东通讯、政策更新和社区公告（您可随时退订）
组织和管理各类活动
处理会员注册及 VIP 订阅
开展调查研究，更好地了解房产业主的需求
履行法律义务
回应您的咨询并提供会员支持

我们绝不会将您的个人信息出售给第三方，也不会将其用于与 APOA 社区使命无关的目的。

三、我们如何共享您的信息

我们不出售或出租您的个人信息。仅在以下有限情况下，我们可能共享您的信息：

服务提供商：协助我们运营网站或提供服务的可信第三方（如邮件平台、支付处理商、活动管理工具），这些方受合同约束，须保护您的数据。
法律要求：法律、法院命令或政府主管部门有所要求时。
安全保护：为防止伤害或保护会员及公众的权利与安全时。
经您同意：任何其他目的，仅在获得您明确同意后进行。

四、数据存储与安全

您的个人信息存储在安全服务器上。我们的网站托管于 WordPress，采用行业标准安全措施，包括 SSL 加密、定期更新及访问控制。

我们在您账户有效期间及提供服务所需期限内保留您的个人信息，之后按法律要求保留合理期限。如您申请注销账户，我们将在 30 天内删除您的个人数据，法律另有要求的除外。

尽管我们采取了合理的安全措施，但互联网传输或电子存储并非 100% 安全。我们无法保证绝对的信息安全。

五、您的权利

根据澳大利亚《隐私法》，您有权：

查询我们持有的您的个人信息
要求更正不准确或过时的信息
要求删除您的个人信息（须符合法律规定）
随时选择退出营销通讯
向澳大利亚信息专员办公室（OAIC）提出投诉：www.oaic.gov.au

如需行使上述任何权利，请联系我们：APOA@apoa.org.au

六、未成年人隐私

本平台面向 18 周岁及以上成年人。我们不会有意收集未成年人的个人信息。如您认为我们无意中收集了未成年人的信息，请立即与我们联系。

七、Cookies

我们使用 Cookies 改善您的浏览体验并分析网站流量。您可通过浏览器设置控制 Cookie 偏好。请注意，禁用 Cookies 可能影响网站部分功能的正常使用。

八、第三方网站链接

我们的网站可能包含第三方网站链接（包括合作机构、政府资源及专业服务提供商）。我们对这些网站的隐私实践不承担责任，建议您查阅其各自的隐私政策。

九、政策变更

我们可能不定期更新本隐私政策。重大变更将通过电子邮件通知注册会员。变更发布后继续使用本平台，即视为您接受更新后的政策。

十、联系我们

澳大利亚房产业主联盟 APOA

邮箱：APOA@apoa.org.au

网站：www.apoa.org.au

如对我们的处理结果不满意，您可联系澳大利亚信息专员办公室（OAIC）：www.oaic.gov.au | 1300 363 992