APOA 社区行为准则
Community Guidelines｜澳洲房主联盟（APOA）
版本：V0.1 网站讨论稿｜待确认后发布
欢迎来到 APOA
APOA 是由志愿者共同建设的澳大利亚非营利社区平台。我们连接在澳大利亚拥有房产、管理房产，或关心房产持有相关议题的人们，让大家分享真实经验、学习实用知识、互相帮助，并理性参与公共讨论。
本准则适用于 APOA 网站中由会员提交的内容、社区墙、线上社群、论坛或活动交流等由 APOA 组织或管理的场景。具体社群、活动及第三方平台另有规则的，也应一并遵守。它强调我们希望共同维护的社区环境，而不是替代网站使用条款、隐私政策或适用法律。
1. 尊重不同背景与意见
欢迎不同身份、经验和观点。讨论观点、法律、政策和案例时，请聚焦事实与问题本身，不攻击个人，不骚扰、欺凌、歧视、威胁或恶意羞辱他人。
APOA 可以就租赁、税务、住房及房产业主权益等公共议题进行开放讨论，但个人表达不等于 APOA 的正式立场。
2. 真实分享，注意信息准确性
分享个人经历时，尽量说明背景、发生时间、所在州或领地，并区分亲身经验、个人看法与已经核实的事实。转发政策、法律或市场消息时，鼓励提供可信来源及日期。
不要有意发布虚假、误导性或未经核实而可能造成现实伤害的信息。公开交流中的建议仅供一般参考；个人法律、税务、财务或专业事务，请咨询适当的合资格专业人士。
3. 尊重隐私与授权
未经相关人士同意，不公开他人的姓名、电话号码、邮箱、具体地址、身份证明、付款信息或其他可能识别个人的信息。讨论租客、房东、邻居、物业或纠纷时，请尽量匿名化。
微信群聊天、私信、内部问卷、会员资料和非公开活动内容，不可未经适当授权截图、复制、传播或用于文章、视频、AI 工具及其他公开用途。 APOA 的编辑工作应对来源、匿名处理与授权进行必要核实。
4. 不滥用社区进行商业推广
欢迎房地产、法律、会计、维修、保险等专业人士贡献知识，但未经 APOA 允许，不得使用网站、微信群、活动或会员联系方式进行群发广告、骚扰式营销、私下收集客户资料或未经授权的招揽。
分享知识、提供服务建议和参与商业合作应有明确边界。有相关商业利益或合作关系时，应适当披露；志愿者身份、专家身份或在 APOA 发言，不自动等于 APOA 对某项服务或产品背书。
5. 安全、合法与善意交流
不得传播违法内容、欺诈、威胁性材料、盗用内容或侵犯他人权利的资料。不得冒用其他会员、志愿者、专家或 APOA 组织身份。
在网站与线下活动中，尊重组织者的合理安排、人员安全及场地规则。遇到涉及人身安全或涉嫌犯罪的紧急问题，应优先联系澳大利亚相关应急或执法机构，而不是仅依赖志愿者群内处理。
6. 社区管理与反馈
为保护成员及讨论环境，APOA 可以视情况提醒、要求修改内容、删除不适当信息、限制参与或按适用程序处理严重违规行为。处理时应考虑行为的性质、背景和风险，避免不必要地公开当事人的个人信息。
如果发现骚扰、隐私泄露、冒名或严重不当行为，可通过 apoa@apoa.org.au 联系 APOA，尽可能提供必要事实，但不需要在公开群中传播受影响者的私密资料。
如果你认为管理决定存在误解，也欢迎通过同一渠道提出复核请求。志愿者团队可能需要合理时间处理，不能保证即时回复或提供专业纠纷裁决。
7. 一起让经验留下价值
APOA 最有价值的资源，是来自每一位社区成员的真实经验和善意分享。希望大家愿意提问、愿意分享、尊重不同意见，也愿意在遇到问题时用事实和建设性的方式沟通。
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相关页面： 隐私政策 · 网站使用条款与免责声明
APOA Community Guidelines
Australian Property Owners Alliance (APOA)
Version: V0.1 website draft | for approval before publication
Welcome to APOA
APOA is a volunteer-led, not-for-profit community platform in Australia. We connect people who own or manage property, or who are interested in issues affecting property owners, so they can share experiences, learn, support one another and contribute constructively to public discussion.
These guidelines apply to member contributions on the APOA website, Community Wall, community groups and events organised or moderated by APOA. Separate group, event and third-party platform rules may also apply. These guidelines describe the community we want to build; they do not replace the Terms of Use, Privacy Policy or applicable law.
1. Respect people and different perspectives
People bring different experiences, backgrounds and views. Discuss issues, evidence, laws and policies without personal attacks, harassment, bullying, discrimination, threats or deliberate humiliation.
APOA welcomes constructive discussion of rental policy, taxation, housing and property ownership. An individual’s opinion is not automatically an official APOA position.
2. Share experiences responsibly
When describing personal experiences, provide relevant context where possible, including the date and Australian state or territory. Distinguish between firsthand experience, opinion and verified fact. When sharing legal, policy or market news, include reliable sources and dates wherever practical.
Do not knowingly spread false or misleading claims that could cause harm. Community information is general in nature; consult an appropriately qualified professional for advice tailored to legal, tax, financial or other individual circumstances.
3. Protect privacy and obtain permission
Do not publish another person’s name, phone number, email address, specific address, identity details, payment information or other identifying material without appropriate permission. Anonymise tenant, landlord, neighbour and property dispute examples wherever possible.
Private WeChat conversations, direct messages, volunteer discussions, survey responses, member records and non-public event material must not be copied, screenshotted, redistributed or used in public articles, videos or AI tools without appropriate authority or consent. Content editors should verify permission and adequate de-identification before publication.
4. Keep knowledge-sharing separate from unsolicited promotion
Professionals in real estate, law, accounting, maintenance, insurance and related fields are welcome to contribute expertise. However, unsolicited advertising, repeated sales pitches, harvesting member contact information and unauthorised commercial solicitation are not permitted.
Relevant commercial connections or conflicts should be disclosed. Being a volunteer, guest expert or active participant does not mean APOA endorses a particular product or provider.
5. Act safely, lawfully and in good faith
Do not share unlawful, fraudulent, threatening, impersonating or rights-infringing material. Do not misrepresent yourself as speaking officially for APOA.
At online and in-person events, follow reasonable safety arrangements and venue instructions. For immediate threats to personal safety or suspected serious crime, contact appropriate Australian emergency or law-enforcement services rather than relying solely on community volunteers.
6. Moderation, reports and review
To protect members and constructive discussion, APOA may provide warnings, request edits, remove inappropriate content, restrict access or respond to serious breaches under relevant procedures. Decisions should take account of context, proportionality and the privacy of those affected.
Report harassment, privacy breaches, impersonation or serious misconduct to apoa@apoa.org.au with relevant factual information. Avoid sharing another person’s sensitive details in public channels.
If you believe a moderation decision was based on a misunderstanding, you can also request a review through that address. Volunteers may require a reasonable time to respond and cannot guarantee immediate moderation or a professional dispute-resolution service.
7. Help make shared experience useful
APOA grows through everyday experiences, thoughtful questions and people helping one another. We welcome respectful debate, practical knowledge and constructive participation.
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Related pages: Privacy Policy · Terms of Use & Disclaimer